Quality manager

Quality Manager - the role of the participant of project management. The main task of a specialist to perform this role is to manage the quality of the project. This role can be assigned as the project manager, and individual experts - members of the project team.

Main Tasks of the Quality Manager

Development and maintenance of quality standards. The Quality Manager defines quality requirements for the project, adapts corporate standards, and ensures their application during the execution of work. They are responsible for keeping the methodology and quality control procedures up to date.
Quality planning for the project. Participates in project planning, develops the quality management plan with defined criteria, verification approaches, assessment methods, and control tools.
Quality control of project deliverables. Conducts reviews (peer review, technical review), inspections, and testing to ensure that the results meet established quality criteria. Records deviations and provides recommendations.
Nonconformity management. Identifies defects, errors, and deviations from standards, records them in relevant registers, and monitors the development and implementation of corrective and preventive actions.
Monitoring of quality processes. Monitors adherence to standardized project processes: documentation management, compliance with the methodology, accuracy of reporting, and completeness of submitted data.
Analysis of the causes of quality issues. Conducts root cause analysis (RCA), identifies systemic problems, and prepares proposals to eliminate recurring defects and optimize workflows.
Consulting the project team. Trains team members in quality assurance methods, provides recommendations, helps establish effective workflows, and increases the quality maturity level within the project.
Quality reporting. Prepares regular reports on the state of quality: metrics, indicators, deviation status, execution of corrective actions, and identified quality-related risks.
Auditing and process maturity assessment. Organizes and conducts internal project audits, assesses process maturity based on established corporate models (e.g., project management maturity, documentation quality, regulatory compliance).
Improvement of the corporate quality system. Based on project experience, submits proposals for updating templates, procedures, checklists, and standards, and contributes to the development of a corporate quality culture.

Functions roles

№	Function	Regulations
1.	Development quality management plan	Project planning
1.	The Quality Manager analyzes the project's products and stakeholders to develop a list of quality requirements. In addition to describing the quality requirements, the Project Manager also develops a list of product quality assessment criteria. The following steps are implemented to implement this process: The Quality Manager determines the list of project quality standards from the corporate quality requirements registry. The selection is based on the project's products and customers. The Quality Manager develops a list of quality management tasks within budget constraints. The Planning Manager inserts quality management activities into the project schedule in MS Project Pro.
2.	Formation of the final report	Completion of the project
2.	The project manager conducts a comprehensive analysis of project results and prepares a project implementation report. The project schedule is actively used as a source material in preparing this report. The following steps are implemented: All project team members describe the project's management results. Project participants record positive and negative lessons learned during the project. All project team members formulate recommendations for the development of project and portfolio management processes and tools. All project team members formulate recommendations for the development of company processes unrelated to project management. The project administrator publishes the project implementation report on the project page in MS Project Online.
3.	Updating the corporate register of quality	Development of enterprise project management system
3.	Process steps: Collect project information. The quality manager analyzes audit results, identified nonconformities, auditor comments, and lessons learned from project completion. Requirements evaluation and refinement. The collected data is checked for relevance and accuracy. New requirements are classified, and existing requirements are refined if necessary. Standards impact analysis. The impact of updated requirements on corporate standards, templates, checklists, and procedures is determined. Change preparation. New or updated quality requirements are developed and added to the draft version of the corporate register. Update approval. The quality manager coordinates the changes with the PMO, experts, or process owners. Register update. Once approved, the changes are added to the corporate register of quality requirements, and a new version is recorded. User communication. Project teams are informed of updates via newsletters, publications, or short instructional materials. Implementation monitoring. The Quality Manager monitors how new requirements are used in projects and procedures and initiates corrective actions when necessary.